- We rent equipment only in Dammam, Riyadh
- On confirmation of the order by the Customer, Ekuep’s customer service will call to schedule the delivery. Ekuep shall deliver the Products to the location specified by the Customer.
- Please be present at the delivery location prior to delivery. In case the Customer is unavailable to attend the delivery, the Customer may appoint an authorized representative for taking delivery.
- Please ensure the venue is ready prior to delivery as per the “Minimum site requirements”. Or else, Ekuep shall charge an extra delivery cost if
seconddelivery attempt is required.
- Ekuep’s personnel will install the product and ensure they are in working condition. A document will be created by
ekuep’spersonnel to report the aesthetic and functional status of the machine.
- Please ensure the entry of delivery vehicle inside the premises. Please notify us beforehand to organize extra labor to carry the products via stairs
- Please do not attempt uninstallation of the product.
- Ekuep’s personnel will arrive on the scheduled end date of the rental term.
- Ekuep techs will inspect the aesthetic and functional status of the machine, and report it in the quality control. You will have to sign the quality control document as part of the pick-up procedures.