Step 1
Select the products and date of booking
Step 2
Pay securely and checkout
Step 3
Products are installed and picked up on the selected dateDelivery Day
On confirmation of the order by the customer, Ekuep’s customer service will call to schedule the delivery. Ekuep shall deliver the products to the location specified by you.
Please be present at the delivery location prior to delivery. In case you’re unavailable to attend the delivery, you may appoint an authorized representative to receive the delivery. Please communicate this to our customer service prior to delivery.
Ekuep’s personnel will install the product and ensure it is in working condition.
You will be required to sign the receipt of items upon installation.
Pick-up Day
Please do not attempt to uninstall the product.
Ekuep personnel will arrive on the scheduled end date of the rental term.
Ekuep technicians will inspect the aesthetic and functional condition of the machine and document it as part of the quality control process.
You will be required to sign the quality control document as part of the pick-up procedures.
Security Deposit and RefundThe process of refunding the security deposit will begin once the items are received at the warehouse. In case of any damage to the equipment, the corresponding amount will be deducted from the security deposit. If the cost of damage exceeds the security deposit, the remaining amount will be claimed from the promissory note.